Delete Your Account
My Orderly Home is a personal inventory management application. This page explains how to delete your My Orderly Home account and what happens to your data when you do.
Option 1 — In the app
Delete from inside the app
- Open My Orderly Home and go to Settings > Delete Account.
- Confirm the deletion. You are immediately signed out and your account is marked for deletion.
Option 2 — By email
Request deletion without the app
If you can no longer access the app, you can request account deletion by email:
Email support@myorderlyhome.com from the email address associated with your My Orderly Home account, with the subject line "Delete My Account". We will verify ownership and process the deletion.
What is deleted
- All your stored media files (photos and videos) are deleted immediately.
- Your account and all associated data (storage areas, containers, items, tags, notes, lending records, shared access, favorites, and notifications) are permanently and irreversibly deleted after a 30-day grace period.
- During the 30-day grace period you can cancel the deletion by simply signing back in to your account.
What may be retained (anonymized)
After account deletion, we may retain the following anonymized, non-identifiable records for legal and fraud-prevention purposes only:
- Billing archive records — up to 10 years (tax/legal compliance)
- Fraud-prevention records (hashed email and hashed device identifier) — up to 2 years
- Consent log records — up to 6 years
Account deletion is permanent once the 30-day grace period ends. Export your data first via Settings > Export My Data if you want to keep a copy.
For full details on how we handle your data, see our Privacy Policy.